{"id":9329,"date":"2026-06-18T11:27:21","date_gmt":"2026-06-18T16:27:21","guid":{"rendered":"https:\/\/tiendamarcial.com\/arnobysinam\/?page_id=9329"},"modified":"2026-06-18T11:33:02","modified_gmt":"2026-06-18T16:33:02","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tiendamarcial.com\/arnobysinam\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9329\" class=\"elementor elementor-9329\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19e3c56 e-con-full e-flex e-con e-parent\" data-id=\"19e3c56\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88a0623 elementor-widget elementor-widget-image\" data-id=\"88a0623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"600\" src=\"https:\/\/tiendamarcial.com\/arnobysinam\/wp-content\/uploads\/2023\/11\/banner-tienda-marcial-colombia-artes-marciales-karate-mma-taekwondo-katana-espada-samurai-arnoby-bucaramanga.jpg\" class=\"attachment-full size-full wp-image-3869\" alt=\"Tienda Marcial Colombia - Arnoby Sinam\" srcset=\"https:\/\/tiendamarcial.com\/arnobysinam\/wp-content\/uploads\/2023\/11\/banner-tienda-marcial-colombia-artes-marciales-karate-mma-taekwondo-katana-espada-samurai-arnoby-bucaramanga.jpg 1920w, https:\/\/tiendamarcial.com\/arnobysinam\/wp-content\/uploads\/2023\/11\/banner-tienda-marcial-colombia-artes-marciales-karate-mma-taekwondo-katana-espada-samurai-arnoby-bucaramanga-300x94.jpg 300w, https:\/\/tiendamarcial.com\/arnobysinam\/wp-content\/uploads\/2023\/11\/banner-tienda-marcial-colombia-artes-marciales-karate-mma-taekwondo-katana-espada-samurai-arnoby-bucaramanga-1024x320.jpg 1024w, https:\/\/tiendamarcial.com\/arnobysinam\/wp-content\/uploads\/2023\/11\/banner-tienda-marcial-colombia-artes-marciales-karate-mma-taekwondo-katana-espada-samurai-arnoby-bucaramanga-768x240.jpg 768w, https:\/\/tiendamarcial.com\/arnobysinam\/wp-content\/uploads\/2023\/11\/banner-tienda-marcial-colombia-artes-marciales-karate-mma-taekwondo-katana-espada-samurai-arnoby-bucaramanga-1536x480.jpg 1536w, https:\/\/tiendamarcial.com\/arnobysinam\/wp-content\/uploads\/2023\/11\/banner-tienda-marcial-colombia-artes-marciales-karate-mma-taekwondo-katana-espada-samurai-arnoby-bucaramanga-800x250.jpg 800w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5528179 e-flex e-con-boxed e-con e-parent\" data-id=\"5528179\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7bad2 elementor-widget elementor-widget-html\" data-id=\"aa7bad2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== TIENDA MARCIAL - P\u00e1gina \"Preguntas Frecuentes\" =====\r\n     Pega este bloque en el CONTENIDO de la p\u00e1gina \/preguntas-frecuentes\r\n     (widget HTML de Elementor o bloque \"HTML personalizado\").\r\n     Cada pregunta se abre\/cierra al hacer clic. Colores en :root. -->\r\n\r\n<div class=\"tm-faq\">\r\n  <style>\r\n    .tm-faq{\r\n      --tm-rojo:#940101;--tm-negro:#1B1919;--tm-gris:#f5f4f4;--tm-borde:#e5e5e5;\r\n      font-family:inherit;color:var(--tm-negro);box-sizing:border-box;max-width:1100px;margin:0 auto;\r\n    }\r\n    .tm-faq *{box-sizing:border-box;}\r\n\r\n    .tm-faq__hero{background:var(--tm-rojo);color:#fff;text-align:center;padding:34px 18px;border-radius:14px;}\r\n    .tm-faq__hero h2{margin:0;font-size:clamp(22px,3.4vw,34px);font-weight:800;}\r\n    .tm-faq__hero p{margin:10px auto 0;max-width:660px;font-size:clamp(14px,1.8vw,17px);opacity:.95;}\r\n\r\n    .tm-faq__cat{font-size:clamp(17px,2.2vw,22px);font-weight:800;margin:30px 0 12px;\r\n      padding-left:14px;border-left:5px solid var(--tm-rojo);}\r\n\r\n    .tm-faq__item{background:#fff;border:1px solid var(--tm-borde);border-radius:12px;margin-bottom:12px;\r\n      overflow:hidden;transition:border-color .18s ease, box-shadow .18s ease;}\r\n    .tm-faq__item.is-open{border-color:var(--tm-rojo);box-shadow:0 8px 20px rgba(0,0,0,.08);}\r\n    .tm-faq__q{width:100%;display:flex;align-items:center;justify-content:space-between;gap:14px;\r\n      background:transparent;border:0;cursor:pointer;text-align:left;\r\n      padding:18px 20px;font-family:inherit;font-size:16.5px;font-weight:700;color:var(--tm-negro);}\r\n    .tm-faq__q:hover{background:#faecec !important;color:var(--tm-rojo) !important;}\r\n    .tm-faq__ico{flex:0 0 auto;width:26px;height:26px;border-radius:50%;background:var(--tm-rojo);color:#fff;\r\n      display:flex;align-items:center;justify-content:center;font-size:18px;line-height:1;transition:transform .2s ease;}\r\n    .tm-faq__item.is-open .tm-faq__ico{transform:rotate(45deg);}\r\n    .tm-faq__a{max-height:0;overflow:hidden;transition:max-height .3s ease;}\r\n    .tm-faq__a-in{padding:0 20px 18px;font-size:15.5px;line-height:1.65;color:#555;}\r\n    .tm-faq__a-in strong{color:var(--tm-negro);}\r\n\r\n    .tm-faq__cta{background:var(--tm-negro);color:#fff;border-radius:14px;text-align:center;padding:28px 18px;margin-top:30px;}\r\n    .tm-faq__cta h3{margin:0 0 6px;font-size:clamp(18px,2.4vw,24px);font-weight:800;}\r\n    .tm-faq__cta p{margin:0 0 16px;font-size:14.5px;opacity:.9;}\r\n    .tm-faq__btn{display:inline-flex;align-items:center;gap:8px;text-decoration:none;font-weight:800;\r\n      text-transform:uppercase;letter-spacing:.3px;font-size:14px;padding:13px 24px;border-radius:50px;\r\n      background:#25D366;color:#fff !important;transition:transform .15s ease;}\r\n    .tm-faq__btn:hover{transform:translateY(-2px);}\r\n    .tm-faq__btn svg{width:20px;height:20px;fill:currentColor;}\r\n  <\/style>\r\n\r\n  <div class=\"tm-faq__hero\">\r\n    <h2>Preguntas Frecuentes<\/h2>\r\n    <p>Aqu\u00ed resolvemos las dudas m\u00e1s comunes sobre compras, pagos, env\u00edos y garant\u00eda. Si te queda alguna, escr\u00edbenos por WhatsApp.<\/p>\r\n  <\/div>\r\n\r\n  <!-- COMPRAS -->\r\n  <h3 class=\"tm-faq__cat\">Compras<\/h3>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfC\u00f3mo puedo comprar? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">Puedes comprar de varias formas: <strong>en la web<\/strong> (de forma segura con certificado SSL), por <strong>WhatsApp<\/strong> al 318 521 4709, por <strong>llamada<\/strong> al mismo n\u00famero, o de forma presencial en nuestra tienda de Bucaramanga con cita previa.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfTienen tienda f\u00edsica? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">Somos una tienda online con despachos a todo Colombia. Si est\u00e1s en Bucaramanga, puedes visitarnos en la <strong>Calle 43 #9-55, barrio Garc\u00eda Rovira<\/strong>, agendando una <strong>cita previa<\/strong> por WhatsApp.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfConsiguen productos que no est\u00e1n en la web? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">S\u00ed. Si buscas algo que no encuentras en la tienda, escr\u00edbenos y hacemos lo posible por <strong>conseguirlo y gestionar tu pedido especial<\/strong>.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <!-- PAGOS -->\r\n  <h3 class=\"tm-faq__cat\">Pagos<\/h3>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfQu\u00e9 medios de pago aceptan? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">Aceptamos <strong>Nequi, Daviplata y transferencia a Davivienda<\/strong>, y <strong>tarjetas de cr\u00e9dito<\/strong> (Visa, Mastercard, American Express y m\u00e1s) a trav\u00e9s de Mercado Pago desde la web.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfManejan pago contraentrega? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">El <strong>valor de los productos se paga antes del despacho<\/strong> (no manejamos contraentrega de productos). Lo que <strong>s\u00ed se paga contraentrega es el valor del env\u00edo<\/strong>: el flete lo pagas al recibir tu pedido.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfEs seguro comprar en su web? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">S\u00ed. Nuestro sitio cuenta con <strong>certificado SSL<\/strong>, que encripta y protege tus datos personales y de pago. Adem\u00e1s, somos una empresa registrada en la C\u00e1mara de Comercio de Bucaramanga desde 2009.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <!-- ENV\u00cdOS -->\r\n  <h3 class=\"tm-faq__cat\">Env\u00edos<\/h3>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfHacen env\u00edos a todo Colombia? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">S\u00ed, despachamos a <strong>todo el pa\u00eds desde Bucaramanga<\/strong>, principalmente por <strong>Interrapid\u00edsimo<\/strong>.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfCu\u00e1nto cuesta el env\u00edo? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">El <strong>valor exacto se conoce al despachar la mercanc\u00eda<\/strong>; antes podemos darte un <strong>aproximado<\/strong>. Depende de la ciudad de destino y el peso del paquete, y se paga al recibir el pedido.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfCu\u00e1ndo despachan mi pedido? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">Si confirmas el pago <strong>antes de las 2:00 pm en d\u00eda h\u00e1bil<\/strong>, despachamos el <strong>mismo d\u00eda<\/strong>. Despu\u00e9s de esa hora, al d\u00eda siguiente h\u00e1bil. <strong>No despachamos s\u00e1bados, domingos ni festivos.<\/strong><\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfTienen env\u00edo gratis? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">S\u00ed. Algunos productos tienen env\u00edo gratis (lo indica su ficha), y en <strong>compras superiores a $500.000=<\/strong> el env\u00edo es gratis a ciudades principales (excepto pisos \/ tatami).<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfPuedo hacer seguimiento a mi pedido? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">Claro. Cuando despachamos te enviamos el <strong>n\u00famero de gu\u00eda<\/strong> para que sigas tu paquete hasta la entrega.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <!-- GARANT\u00cdA -->\r\n  <h3 class=\"tm-faq__cat\">Garant\u00eda y devoluciones<\/h3>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfTienen garant\u00eda? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">S\u00ed, ofrecemos <strong>8 d\u00edas de garant\u00eda de satisfacci\u00f3n<\/strong>. Si en ese plazo no quedas satisfecho con el producto, puedes solicitar la devoluci\u00f3n y te reembolsamos el monto del producto.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfC\u00f3mo hago una devoluci\u00f3n? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">Escr\u00edbenos dentro de los 8 d\u00edas con tu n\u00famero de orden y el motivo. El producto debe estar en su <strong>estado original<\/strong>, sin uso indebido. Los <strong>gastos de env\u00edo y devoluci\u00f3n los paga el comprador<\/strong>, y al recibir y revisar el producto realizamos el reembolso.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <!-- CONFIANZA -->\r\n  <h3 class=\"tm-faq__cat\">Confianza<\/h3>\r\n\r\n  <div class=\"tm-faq__item\">\r\n    <button class=\"tm-faq__q\">\u00bfPor qu\u00e9 confiar en Tienda Marcial? <span class=\"tm-faq__ico\">+<\/span><\/button>\r\n    <div class=\"tm-faq__a\"><div class=\"tm-faq__a-in\">Somos una empresa <strong>fundada en 2009<\/strong> y registrada en la C\u00e1mara de Comercio de Bucaramanga, con m\u00e1s de 16 a\u00f1os de trayectoria. Nuestro fundador es el <strong>Maestro Arnoby Sinam Alba<\/strong>, figura reconocida en las artes marciales en Colombia. Puedes revisar nuestras <strong>calificaciones reales en Google<\/strong> antes de comprar.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <!-- CTA -->\r\n  <div class=\"tm-faq__cta\">\r\n    <h3>\u00bfTe qued\u00f3 alguna duda?<\/h3>\r\n    <p>Con gusto te ayudamos. Atenci\u00f3n de lunes a s\u00e1bado, 9am a 6pm.<\/p>\r\n    <a class=\"tm-faq__btn\" href=\"https:\/\/wa.me\/573185214709\" target=\"_blank\" rel=\"noopener\">\r\n      <svg viewBox=\"0 0 24 24\"><path d=\"M.057 24l1.687-6.163a11.867 11.867 0 0 1-1.587-5.945C.16 5.335 5.495 0 12.05 0a11.817 11.817 0 0 1 8.413 3.488 11.824 11.824 0 0 1 3.48 8.414c-.003 6.557-5.338 11.892-11.893 11.892a11.9 11.9 0 0 1-5.688-1.448L.057 24zm6.597-3.807c1.676.995 3.276 1.591 5.392 1.592 5.448 0 9.886-4.434 9.889-9.885.002-5.462-4.415-9.89-9.881-9.892-5.452 0-9.887 4.434-9.889 9.884a9.86 9.86 0 0 0 1.51 5.26l-.999 3.648 3.978-1.405zm11.387-5.464c-.074-.124-.272-.198-.57-.347-.297-.149-1.758-.868-2.031-.967-.272-.099-.47-.149-.669.149-.198.297-.768.967-.941 1.165-.173.198-.347.223-.644.074-.297-.149-1.255-.462-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.297-.347.446-.521.151-.172.2-.296.3-.495.099-.198.05-.372-.025-.521-.075-.148-.669-1.611-.916-2.206-.242-.579-.487-.501-.669-.51l-.57-.01c-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.872.118.571-.085 1.758-.719 2.006-1.413.247-.694.247-1.289.173-1.413z\"\/><\/svg>\r\n      Escr\u00edbenos por WhatsApp\r\n    <\/a>\r\n  <\/div>\r\n\r\n  <script>\r\n  (function(){\r\n    var faq = document.currentScript.closest('.tm-faq');\r\n    faq.querySelectorAll('.tm-faq__item').forEach(function(item){\r\n      var btn = item.querySelector('.tm-faq__q');\r\n      var ans = item.querySelector('.tm-faq__a');\r\n      btn.addEventListener('click', function(){\r\n        var abierto = item.classList.toggle('is-open');\r\n        ans.style.maxHeight = abierto ? 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Si te queda alguna, escr\u00edbenos por WhatsApp. Compras \u00bfC\u00f3mo puedo comprar? + Puedes comprar de varias formas: en la web (de forma segura con certificado SSL), por WhatsApp al 318 521 4709, por llamada al mismo n\u00famero, o de forma presencial [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9329","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - Tienda Marcial Colombia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tiendamarcial.com\/arnobysinam\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes - Tienda Marcial Colombia\" \/>\n<meta property=\"og:description\" content=\"Preguntas Frecuentes Aqu\u00ed resolvemos las dudas m\u00e1s comunes sobre compras, pagos, env\u00edos y garant\u00eda. 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